Login Assistance

Your RASC on-line credentials are made of a unique username (e.g. your RASC ID, personal email or your first initial and last name) combined with a confidential password. If you have lost access to your account you should use this simple two-step process:

1. Use your email address to recover your username (which will be sent to your email on record in clear text).
2. Use your username to request a password reset email to be sent to your email address and allow you to change your password to a new one.

Dealing with Common Issues

Here are some common issues that might affect your login and how to deal with them:

• If a box comes up that says: We could not find your information in our system. Please search again or contact us for assistance. then we don't have your email address (or at least that email address) on file in the RASC database. Use the Contact Us link at left to have your record updated and specify your old email address(es) as well as your new one.

• If a box comes up that says: More than one user is associated with the information that you entered. For security reasons your login and password can not be changed on the web. Please contact us., this usually means you are in our database as both a customer and a member and your records must be merged. Use the Contact Us link at the top of this page to request this be fixed - specify that you encountered an error where there were two accounts with the same email and you could not reset your password. Be sure to provide your email address.

You may also contact the National Office by phone at 416-924-7973 during business hours if you are having any issues with access to your RASC account.